Virtual Call Center Jobs, also known as “home based call center jobs” are becoming increasingly popular.
As more and more people lose their normal jobs, work from home employment opportunities such as home call center jobs are helping some of those people make a living without having to commute to and from work.
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The biggest and main reasons for the growing popularity of Virtual Call Center Jobs are the ability to work from home and having flexible working hours.
It’s the same reason why other”virtual” jobs such as virtual assistant jobs are becoming increasingly popular.
What Is a Virtual Call Center?
A virtual call center is basically a call center without a physical brick and mortar location. Instead of using a physical location where employees can work answering calls, a virtual call center enables workers to work from the comfort of their own home, doing the same job, which is responding to calls from customers.
Not only it saves the company lots of money, it also makes for happier and perhaps more productive employees, since most people would love to be able to make money working from home.
As a virtual call center employee you can either work with a small group of call takers in an office somewhere, or you could chose to work from the comfort of your own home.
A home call center agent’s job can include anything from simple call routing to sales, providing technical support and more.
These kinds of home based customer care jobs provide legitimate work at home opportunities for lots of folks from all walks of life, including college students, people with disabilities, housewives and stay at home moms, retirees and many others, allowing them to make money from home.
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There are a few things you have to have in order to be able to work as a virtual call center worker.
- Obviously, you will need a personal computer with high-speed internet connection.
- A quite space in your home where you can take calls without being interrupted.
- You have to have good communication skills to be able to communicate with callers professionally.
- You will also need a quality headset along with headphone and microphone.
- You must be 18 years or older to be hired as a virtual call center agent.
Applying for Call Center Jobs
Applying for virtual call center work is as simple as applying for any other job. There is a 3 steps process involved when applying for call center jobs.
- You will fill out an online application which will be followed with a pre-interview screening.
- Your second interview would be for Voice Audition, which will help the company to gauge the tone and sound of your voice over the phone.
- And your last interview will be over the phone interview where like any other final job interview, you will be asked a few questions about the job and what you can bring to the table.
I should also mention that almost all virtual call center companies offer online training. Some even go as far as requiring their agents to be trained a week or two at their call center office.
It’s important to note that many of these companies hire you as an independent contractor and not as an employee of the company. But there are companies that do hire you as an employee, which means you get benefits and perks.
Top 10 Virtual Call Center Companies
1- Accolade Support Call Center Services
You will work as an independent contractor providing technical support such as desktop troubleshooting and software support. They offer both full-time and part-time postilions. Pay starting at $10-$12 per hour.
You will be taking calls from U-Haul customers across United States and Canada, helping them answering general questions, taking reservation, and also providing roadside assistance.
VoiceLog is by far one of the biggest companies when it comes to third-party verification providers. You will have a script which you have to follow throughout the call, where you will have to gather gather the correct information and verify the call. You can earn $8.50 an hour as an English only agent, and $9.00 an hour as a bi-lingual agent.
4- Alpine Access
Alpine Access is one of the most well-known and legitimate virtual call center companies out there, operating since 1998. You will be working from home answering calls that can be related to customer service, account management, sales, billing and technical support. As an Alpine Access employee you need to put in at least 20 hours of work each week. You can start off with around $9 per hour. They also provide paid training either over the phone or online.
AuraLog is the company behind one of the biggest language learning softwares. Sadly, they only hire people from a few select states which includes New Hampshire, Georgia, Pennsylvania, Maryland, Virginia, Arizona and North Carolina. Basically, you will be answering calls from their customers about Auralog’s tools, their English Language Learning, their training program, and anything related. They do provide free training. You can expect to start off with a salary of $7 to $9 per hour.
6- ACD Direct
With this company, you will work as an independent contractor and not an employee. They pay is per minuet. Before getting hired, you will have to pass a criminal background check.
You will be a telesales representative, which means you will be selling products for their clients to their customer base. You can work and train at home.
As a remote customer care agent, your duties includes answering calls from customers. They have a great training program where they provide all the information you need for processing customer calls. Expect to be paid at least $7.25 per hour.
9- Cloud 10 Corp
You will be handling a variety of customer transactions either by phone, email or with web chat. The pay starts anywhere from $8 to $12 an hour. You get paid every two weeks.
10- Public Opinion Search
This is a market research company that conducts both online surveys as well as over the phone surveys. But your job will be to call people who agreed to participate in the survey, and ask them questions outlined by the survey. It’s a fun job and not what you would think of work from home customer service.
Other Legitimate Companies That Hire People to Work at Home
Just how much money you can make with home based jobs like customer service call center jobs is dependent on a few different factors, mainly your skills and abilities, how many hours a week you intend to work, and of course, the kind of calls you are assigned to.
You can always find out about each company’s specific pay rate by visiting their website.
I really think these virtual call center jobs are great ways for lots of people to make money at home.
And, the plus side is that you get to save a lot of money by not having to commute to and from work.
Not to mention you get to spend more time with your family if you do decide to go for one of these legitimate virtual call center jobs.